Case Study 4

Expense Management – Process Improvement
A U.S. Publicly Traded Bank

The Challenge
A U.S. publicly traded Bank headquartered in New England that provides commercial products to over 66,500 businesses approached BottomLine Group to help with its procurement processes. The client was experiencing rapid growth through acquisition and transitioning from a family-owned savings and loan company to a publicly traded bank. The client’s procurement processes lagged behind its growth as an organization.

The Approach
BottomLine Group found that procurement was largely paper-based, and a decentralized purchasing authority resulted in inflated printing costs as preferred vendor relationships were valued primarily for their convenience. BottomLine Group utilized its expertise in strategic sourcing and procurement processes to review several key categories of indirect spend and make recommendations.

The Result: Cost Management and Employee Satisfaction
BottomLine Group partnered with the Bank’s personnel and provided an online print management tool that automated competitive bidding, managed projects and tracked costs. The tool reduced hard-dollar printing costs by one third, while giving the Bank full visibility into every marketing dollar spent.

By automating the process, the Bank saw the benefits of a more streamlined procurement process that yielded savings of up to four million dollars.