A worldwide corporate payment company was rolling out a huge change management initiative to align all operations globally. Significant employee behaviour changes would need to occur, fast. With governmental, cultural and operational differences across a number of countries, it was clear that achieving a globally consistent organization would be challenging. With Canada being a key market, BottomLine Group was tasked with managing the Canadian project from end to end within an aggressive timeframe.
Our team began by establishing a rigorous status reporting process as well as creating risk and issues management plans. To successfully inform and engage the company’s Canadian leadership and employees, our team then developed a comprehensive communications plan to outline the impact of the new, global ‘go to market’ approach, including hosting a two-day, country-wide employee summit.
The entire change initiative was successfully rolled out on time and served to inspire the workforce. In addition, all Net Promoter Scores (NPS) increased after the 2-day summit, with:
27% improvement in agreement that there is effective collaboration with business partners
36% improvement in confidence on the future success of the company’s Canadian division
Overall, 91% of the leaders had confidence in the success of the Canadian division